Terms and Conditions

We encourage asking our customer care team or grooming team any questions that you might have about our policies and procedures so that you are 100% comfortable before accepting the terms.

By making an appointment, you agree to policies & procedures set forth herein and our matted procedure.

You are responsible for all required pet vaccinations. We will never share, sell, or distribute your personal information to anyone. Initial quotes are estimates only – fees may be adjusted at the groom if inaccurate information was provided via the phone. Prices are subject to change.

Extra – Long nails cannot be shortened to your desired length without clipping into the quick.
There are extra charges if matting is significant ($5 – $30). If you or the groomer decide not to proceed with the groom, a $60 trip fee is required.
Groomers reserves the right to decline grooms for large senior breeds that cannot stand or walk to the van on their own. A $60 trip fee is required.
Late Cancels or No Shows may be billed $60 at the discretion of management.
We reserve the right to refuse service if your pet is aggressive or if you behave badly.
Matted pets are in a health crisis. Please be sure to fully read our matted pet procedure.